Refund & Returns Policy

We want customers of Vibe Coffee Shop to shop with confidence. This policy explains how cancellations, returns, exchanges and refunds are handled. Your mandatory rights under applicable consumer law remain unaffected.

Effective date: 17 September 2026

1. Change-of-Mind Returns

Unless a product page states otherwise, you may request a change-of-mind return within 30 days of delivery. The item should be unused, in resalable condition, with original packaging, accessories, manuals and proof of purchase.

Return shipping for a change-of-mind return is generally the customer's responsibility. Original shipping charges are not normally refundable unless required by law.

2. Coffee Machines and Electrical Products

Please inspect your machine promptly after delivery. Before returning a machine, we may ask you to complete reasonable troubleshooting steps or provide photographs/video so we can identify the issue and avoid unnecessary shipping.

3. Faulty, Damaged or Incorrect Items

If an item arrives damaged, is faulty, is materially different from its description, or you receive the wrong product, contact us as soon as possible. We may request photographs, videos, the serial number and/or other details needed to assess the claim.

Where applicable law requires a remedy, we will provide an appropriate repair, replacement, refund or other remedy based on the circumstances.

4. Non-Returnable Items

• Items that have been damaged through misuse, neglect or unauthorised modification.
• Items missing important components, accessories, packaging or serial-number labels where this prevents resale or verification.
• Gift cards, downloadable products or customised items where applicable, except where legally required.
• Consumable products that have been opened, where return is not required by law for a fault or other statutory reason.

5. Order Cancellations

If you need to cancel an order, contact us immediately. We will try to stop processing or dispatch, but cancellation cannot be guaranteed once an order has been packed or shipped.

6. How to Request a Return

1. Email hello@vibecoffeeshop.shop with your order number and reason for the return.
2. Wait for return instructions before sending the item.
3. Pack the item securely and include all required accessories and documentation.
4. Use a trackable shipping service when you are responsible for return shipping.

7. Refund Processing

Once a return is received and inspected, approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider. Shipping charges may be deducted where appropriate and legally permitted.

8. Exchanges

Where stock is available, we may offer an exchange instead of a refund. Price differences and additional shipping costs may apply for change-of-mind exchanges.

9. Warranty Claims

Some products are covered by manufacturer warranty. We may assist you directly or direct the claim to the manufacturer or authorised service provider where appropriate. Warranty rights are additional to any non-excludable consumer rights.

10. Contact Us

For returns and refunds, contact hello@vibecoffeeshop.shop or 320-281-6783. Return instructions will be provided before you send any product back.