Refund & Returns Policy

At Vibe Coffee Shop, we want you to shop with confidence. This policy explains our return window, eligibility, return shipping costs, refund timing, cancellations, and how we handle damaged, defective, incorrect, or unwanted items.

Effective date: September 17, 2026

1. 30-Day Return Policy

You may request an eligible return within 30 days of delivery. This includes general returns such as change-of-mind or buyer's-remorse returns, as well as eligible product issues.

For a change-of-mind return, the item should be returned in substantially the same condition in which it was received, with original packaging, accessories, manuals, parts, and proof of purchase.

2. How to Start a Return

1. Email hello@vibecoffee.xyz within 30 days of delivery.
2. Include your order number, the item you wish to return, and the reason for return.
3. For damaged, defective, or incorrect items, include photos or video where possible.
4. Wait for our return instructions before shipping the item.
5. Pack the item securely and mail it to the return address we provide.

Please do not send a return without contacting us first, because the correct return location may depend on the product or fulfilment arrangement.

3. Change-of-Mind / Buyer's-Remorse Returns

• You may return an eligible product within 30 days of delivery if you change your mind.
• The customer is responsible for return shipping costs for change-of-mind returns.
• Original shipping charges are generally non-refundable unless required by law.
• We do not charge a restocking fee on approved returns.
• We recommend using a trackable shipping service.

4. Damaged, Defective, Faulty, or Incorrect Items

If your order arrives damaged, defective, faulty, or different from what you ordered, contact us as soon as possible. After reviewing the issue, we will provide an appropriate remedy, which may include a repair, replacement, or refund.

For approved returns caused by our error or by a damaged/defective item, Vibe Coffee Shop will cover the reasonable return shipping cost or provide a prepaid return method where available.

5. Items That May Not Qualify for Change-of-Mind Return

• Items returned more than 30 days after delivery.
• Products damaged by misuse, neglect, improper installation, or unauthorised modification.
• Items missing essential parts, accessories, serial-number labels, or packaging where this prevents verification or resale.
• Opened consumable or hygiene-sensitive products where return is not appropriate for health or safety reasons.
• Gift cards, downloadable products, or customised items, if offered.

These exclusions do not limit any rights you may have for defective, damaged, misdescribed, or otherwise non-conforming goods under applicable law.

6. Coffee Machines and Electrical Products

For coffee machines and electrical products, we may request reasonable troubleshooting before approving a return. We may ask for the model number, serial number, photos, or a short video showing the issue. Where a manufacturer warranty applies, we may coordinate the claim with the manufacturer or an authorised service provider.

7. Exchanges

Exchanges may be available subject to stock. If the replacement item has a different price, you may need to pay the difference or receive a partial refund, as applicable.

8. Refund Processing

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at hello@vibecoffee.xyz.

9. Order Cancellations

To cancel an order, contact us as soon as possible. We will try to cancel it before processing or shipment. Once an order has shipped, it may need to be handled as a return under this policy. If a successfully cancelled order has already been charged, the refund will be issued to the original payment method.

10. Return Shipping

For change-of-mind returns, the customer pays return shipping. For approved damaged, defective, faulty, or incorrect-item returns, we cover reasonable return shipping. No restocking fee applies to approved returns.

11. Consumer Rights

Nothing in this policy excludes or limits any mandatory consumer rights that apply to your purchase.

12. Contact Us

Vibe Coffee Shop
9816 Sun Mountain Trl SW, Albuquerque, NM 87121, United States
Phone: 320-281-6783
Email: hello@vibecoffee.xyz
Website: vibecoffee.xyz

Business Details