Shipping Policy

Thank you for shopping with Vibe Coffee Shop. This Shipping Policy explains how orders are processed, how shipping charges and delivery estimates are shown, how tracking works, and what to do if there is a delay, delivery issue, or incorrect shipping address.

Effective date: September 17, 2026

1. Order Processing

Orders are processed after payment has been successfully authorised. Processing time may vary depending on product availability, order volume, weekends, public holidays, fraud-prevention checks, or other circumstances.

If an item is unavailable or an unexpected issue prevents us from processing your order, we will contact you using the email address provided at checkout.

2. Shipping Destinations

Shipping is available only to locations supported by our store and shipping providers. If your address is accepted during checkout and a shipping option is displayed, delivery is available to that destination for the selected product.

Some products may have different shipping availability because of size, weight, supplier restrictions, carrier coverage, or other logistical requirements.

3. Shipping Rates and Charges

Available shipping methods and any applicable shipping charges are shown during checkout before payment is completed. Shipping charges may vary based on your delivery address, product, order size, weight, shipping method, or carrier.

Any taxes, duties, customs charges, or other government fees that apply to an order will be handled as shown during checkout or as required by applicable law.

4. Delivery Estimates

Estimated dispatch and delivery dates are provided during checkout, in the order confirmation, or in the shipping confirmation where available. Delivery estimates are not guaranteed and may change due to carrier delays, weather, high order volume, public holidays, remote delivery locations, incorrect addresses, or other events outside our reasonable control.

If a material delay affects your order, we will make reasonable efforts to provide an update when information is available.

5. Order Tracking

When tracking is available, a tracking number or tracking link will be sent to the email address used for the order after the shipment has been dispatched.

Please allow some time for the carrier's tracking system to update after you receive the tracking information.

6. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before placing your order.

If you notice an address error, contact us immediately at hello@vibecoffee.xyz. We will try to update the address before shipment, but changes cannot be guaranteed after an order has entered fulfilment or has been dispatched.

7. Address Changes After Dispatch

Once an order has shipped, we may not be able to redirect it. If the carrier allows an address correction or redirection, additional carrier fees may apply.

If a package is returned to us because the shipping address was incomplete, incorrect, refused, or otherwise undeliverable, we will contact you regarding the available options. Additional shipping charges may apply for re-delivery where permitted.

8. Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, first review the tracking information. If there is no useful update or the shipment appears significantly delayed, contact us and include your order number.

Carrier delays do not automatically mean that an order is lost. We may need to allow the carrier reasonable time to investigate before a replacement or refund can be considered.

9. Lost Packages

If tracking indicates that a shipment may be lost, contact us at hello@vibecoffee.xyz. We may open an investigation with the shipping carrier.

Where a package is confirmed lost and you are entitled to a remedy, we will provide an appropriate replacement, refund, or other solution in accordance with applicable law and our policies.

10. Packages Marked Delivered but Not Received

If tracking shows "delivered" but you cannot locate the package, please check around the delivery location, with household members, neighbours, building management, or the carrier where appropriate.

If you still cannot locate the order, contact us promptly. We will review the available tracking and delivery information and assist where reasonably possible.

11. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photos of the product, outer packaging, inner packaging, and shipping label where possible.

Approved damaged-item claims will be handled in accordance with our Refund & Returns Policy.

12. Split Shipments

Some orders may be shipped in more than one package. If this happens, you may receive separate shipping confirmations or tracking numbers, and the packages may arrive on different days.

13. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to stop the order before it is processed or shipped. Once an order has been dispatched, it may need to be handled as a return under our Refund & Returns Policy.

14. Contact Us

For shipping, tracking, or delivery questions, please contact:

Vibe Coffee Shop
9816 Sun Mountain Trl SW, Albuquerque, NM 87121, United States
Phone: 320-281-6783
Email: hello@vibecoffee.xyz
Website: vibecoffee.xyz